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Overview
Our return and refund policy lasts 60 days. If 60 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be completely unused, in the exact original condition that you received it, and in its original packaging. Because tonewoods and guitar panels are sensitive natural materials, any wood that has been cut, sanded, glued, finished, or subjected to unauthorized workshop modifications cannot be returned.
Non-Returnable Items Several types of goods are exempt from being returned:
- Gift cards and downloadable software.
- Complimentary gifts, promotional items, or free samples included with your order.
- Wood items that show signs of modification, cutting, moisture damage due to improper storage, or lack of original protective packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at topkveneers@gmail.com.
Sale Items Only regular-priced items may be refunded. Sale items or clearance wood batches cannot be refunded.
Exchanges for Tonewoods We only replace items if they are defective, severely damaged during transit, or structurally flawed upon arrival. Due to the unique grain and natural variations of each piece of wood, we cannot guarantee an exact visual match for exchanges, but we will provide an item of equal or superior quality. If you need to exchange an item, send us an email at topkveneers@gmail.com.
Shipping Returns To return your product, you should mail your product to our designated return address. Please contact us first for shipping instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Because tonewoods are valuable and susceptible to transit conditions, we strongly recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
Need Help? Contact us at info@tonewoodglobal.com for questions related to refunds, returns, or tonewood selection advice.d to refunds and returns.