Global Shipping & Delivery Policy
We take great pride in delivering our premium exotic tonewoods, veneers, and custom instrument components safely to master builders and woodworkers worldwide.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer reliable international shipping to major destinations globally. Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of your timber products.
- Standard International Shipping: Typically takes 7–15 business days depending on customs and local courier efficiency.
- Expedited Air Shipping: Available at checkout for urgent custom luthier projects.
3. Customs, Duties, and Taxes
As we specialize in international timber supply, please note that any import duties, taxes, or customs fees charged by the destination country are the responsibility of the buyer. We ensure all necessary phytosanitary documents and legal compliance declarations are included where required.
4. Secure Packaging
Wood and veneers are sensitive to moisture and impact. Every shipment is professionally packed with reinforced multi-layer protective packaging to ensure your tonewoods arrive in pristine, flat, and ready-to-work condition.