Global Shipping & Delivery Policy
We take great pride in delivering our premium exotic tonewoods, veneers, and custom instrument components safely to master builders and woodworkers worldwide.
1. Order Processing Time
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after your order is placed and payment is confirmed.
2. Shipping Rates & Delivery Estimates
We offer international shipping to selected destinations. Shipping charges vary by destination, product type, and quantity and are calculated and displayed at checkout. Shipping is charged per item, with no combined shipping discount.
Certain products cannot be shipped to some destinations. Available shipping options depend on the products ordered and your delivery address.
| Destination | Estimated Standard Shipping Time |
|---|---|
| United States, Canada, Australia, United Kingdom, Germany, Italy, France, Belgium, Sweden, Switzerland, Netherlands, Spain, Czech Republic, Bulgaria, Hungary, Austria, Latvia, Slovakia, Poland, Estonia, Lithuania, Romania, United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Greece, Israel, Cyprus, Portugal, Ireland, Denmark, Norway, Finland, Mexico, South Africa, Slovenia, Croatia, New Zealand | 6–12 days |
| Turkey, Kazakhstan, Oman, Uzbekistan, Georgia, Armenia, Ukraine | 7–25 days |
| Japan, South Korea, Singapore, Thailand, Taiwan, Hong Kong | 5–8 days |
| Argentina, Chile, Colombia, Malaysia, Indonesia, India, Serbia, Puerto Rico | 25 days |
Shipping times are estimated from the date of dispatch and do not include order processing time. Actual delivery times may vary due to customs clearance and local delivery conditions.
Express Shipping: Please contact customer service for availability, shipping rates, and estimated delivery times.
3. Secure Packaging
Wood and veneers are sensitive to moisture and impact. Every shipment is professionally packed with reinforced multi-layer protective packaging to help your tonewoods arrive safely and in excellent condition.
