Refund and Returns Policy - Tonewood Global

Overview

Our return and refund policy lasts 60 days from the date you receive your order. To request a return or exchange, please contact us within this 60-day period.

To be eligible for a return, your item must be completely unused, in the original condition you received it, and in its original packaging. Because tonewoods and guitar panels are sensitive natural materials, wood that has been cut, sanded, glued, finished, or otherwise modified cannot be returned.

A receipt or proof of purchase is required. Please contact us before sending any items back so we can provide return instructions and the correct return address.

Non-Returnable Items

The following items are not eligible for return:

Gift cards and downloadable software.
Complimentary gifts, promotional items, or free samples included with your order.
Wood items that have been cut, sanded, glued, finished, or otherwise modified.
Wood items damaged by improper storage or returned without their original protective packaging.

Partial Refunds

After inspection, a partial refund may be offered for eligible returns where the item is not in its original condition, is damaged, or is missing parts for reasons not caused by our error.

Items listed under Non-Returnable Items remain excluded.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Late or Missing Refunds

If you have not received an approved refund, first check your bank account or payment account. Then contact your card issuer or payment provider, as processing times may vary.

If you still need assistance, please contact us at info@tonewoodglobal.com.

Exchanges for Tonewoods

We offer replacements for items that arrive defective, severely damaged during transit, or structurally flawed. Please contact us within 60 days of receiving your order, and provide your order details and clear photographs of the issue.

Due to the unique grain and natural variations of each piece of wood, an exact visual match may not be available. Any proposed replacement will be discussed with you before shipment.

For exchange requests, please contact info@tonewoodglobal.com.

Shipping Returns

Please contact us before returning your product. We will provide the designated return address and shipping instructions.

For returns due to a change of mind, you are responsible for return shipping costs. Any original shipping charges paid are non-refundable. If you pay the return shipping directly, that cost will not be deducted again from your refund.

For defective, incorrect, or transit-damaged items, please contact us first so we can confirm the appropriate return or replacement arrangements.

Because tonewoods are valuable and susceptible to damage during transit, please pack returned items securely. We recommend using a trackable shipping service and considering shipping insurance. Keep your shipping receipt and tracking details until your return has been completed.